Frequently Asked Questions
On Terms & Conditions
Can I still change my order after payment?
Changes in your order/s is allowed only when your package has not yet been sent to the courier. In case of cancellation of orders, no refunds will be issued.
On Purchasing, Payment, and Refund
How is the purchasing process?
Orders will strictly be done through our website. Payment details for those paying via bank deposit or GCash will be available upon checkout. Credit Card payments are also accepted via Paymaya.
How can we pay for our orders?
Cash/Credit Card Payments can be made online through Paymaya, GCash, and bank deposit via BPI, BDO, and Metrobank. These are the only payment options we have as of now.
Can I pay for my order once the item has been dispatched?
No. Only fully-paid orders will be sent out for shipping.
I don’t want the items anymore. Can I get a refund?
Unfortunately, we will not issue a refund on cancellation of orders. However, should your order/s be not available and/or are sold out in our warehouse, we will refund the entire amount paid.
On Shipping And Delivery
What is the delivery process?
For orders WITHIN METRO MANILA, we do not charge delivery/shipping fee on the website. You will pay directly to your respective Third Party Delivery Personnel (Lalamove, Grab, Mr. Speedy, etc). Customers will book their own delivery and/or do pickup on their own.
For orders OUTSIDE METRO MANILA, you may order through our official stores in Lazada and Shopee.
When is my order ready for pick up?
Once your order/s is/are fully paid, an SMS from our Dispatch Team will notify you when the order is ready. The Dispatch Team will also inform you which warehouse to book / pick up. The details will also be sent via SMS.
Do you ship internationally?
No, but we are working on it.
On Returns and Exchange
How do I return an item?
Returns and Exchanges are currently available only for items that are bought through our website (mimiflo.com) and found defective upon arrival. Should you receive such item/s, please notify us immediately via email at email@example.com with complete order information for investigation and resolution.
- Order Number
- Full Name
- Mobile Number
- Product Info
Can I get a refund for said factory defect item/s?
Yes, you may. However, the shipping fee will not be refunded.
Can I change the item into a different size or color?
Unfortunately, you cannot exchange your item with another unless we have given you one that is different from or one that is not your order.
On Mimiflo Products
What is PP (Polypropylene)?
The “5” inside a triangle on a plastic container means PP or Polypropylene, which is one of the safer kinds of plastics. PP milk bottles are the most common kind of plastic feeding bottles. They are durable, flexible and economical. It can withstand heat of up to 120°C. It is recommended to change your PP milk bottles once every 6 months or when you notice a change in the bottle’s texture.
What is Food Grade Silicone?
Food grade silicone is a non-toxic type of silicone that doesn’t contain any chemical fillers or byproducts, making it safe for use with food. It is highly resistant to damage and degradation from extreme temperatures and contains no BPA, latex, lead, phthalates, and may be 100% recycled.
What is BPA?
BPA stands for Bisphenol-A, an estrogen-imitating chemical used to produce reusable plastic products, such as baby bottles, toddler sippy cups and plastics you might use for storing leftover food. These types of chemicals have reportedly had health effects on humans, specifically in the fetal and infant states. It is important to look for products that have “BPA-free” or “No BPA” labels.
What is Phthalate?
Phthalate is a type of chemical compound (technically known as dialkyl or alkyl aryl esters of 1,2-benzenedicarboxylic acid) that is found in many ordinary plastics and common household products. There are several different kinds of phthalates, but all of them are “plasticizers” that are used to make hard plastic more soft and flexible
What is Anti-colic?
Colic is defined as a severe, often fluctuating pain in the abdomen caused by intestinal gas or obstruction in the intestines and suffered especially by babies. If your baby does seem to be affected by discomfort after bottle-feeds, try to use ‘anti-colic’ teats and bottles. This will mean that the design is managed to reduce the amount of air your baby is swallowing when drinking the milk. Make sure you are using the right size teat for your baby and that he isn’t trying to gulp down milk too quickly.