Frequently Asked Questions
On Terms & Conditions
How long will it take for my order to reach me?
For Metro Manila residents, shipping usually takes 3 to 5 business days
For those outside of Metro Manila, shipping will take 5 to 7 business days
Can I still change my order after payment?
Changes in your order/s is allowed only when your package has not yet been sent to the courier. In case of cancellation of orders, no refunds will be issued.
On Purchasing, Payment, and Refund
How is the purchasing process?
Orders will strictly be done through our website. Payment details for those paying via bank deposit or GCash will be available upon checkout. Credit Card payments are also accepted via Paymaya.
How can we pay for our orders?
Cash/Credit Card Payments can be made online through Paymaya, GCash, and bank deposit via BPI, BDO, and Metrobank. These are the only payment options we have as of now.
Can I pay for my order once the item has been dispatched?
No. Only fully-paid orders will be sent out for shipping.
I don’t want the items anymore. Can I get a refund?
Unfortunately, we will not issue a refund on cancellation of orders. However, should your order/s be not available and/or are sold out in our warehouse, we will refund the entire amount paid.
On Shipping And Delivery
Do you ship internationally?
No, but we are working on it.
When will you ship my order/s?
Once your order/s is/are fully paid, we will immediately ship them depending on your chosen courier. We do not do meet-ups.
How long is the shipping?
3 to 5 business days* for those in Metro Manila
5 to 7 business days* for those outside of Metro Manila
*not taking into account peak seasons and holidays
*Please be reminded that we will not be liable for unforeseen delays by couriers.
How do we know if our order/s are arriving?
Once your parcels have been sent to the courier, you will receive a text message and an email of your order/s’ tracking number.
Why is the shipping so expensive?
Your items are shipped directly from our office in the Philippines and the rates we offer are already the most efficient. The geographical distance gives us no choice but to comply to these rates, but rest assured that we are continuously finding ways to reduce the costs you have to pay while maintaining an excellent shipping service.
On Returns and Exchange
How do I return an item?
Only factory defect items can be returned. Please shoot us an email over at firstname.lastname@example.org attaching a photo of the damaged product.
Can I get a refund for said factory defect item/s?
Yes, you may. However, the shipping fee will not be refunded.
Can I change the item into a different size or color?
Unfortunately, you cannot exchange your item with another unless we have given you one that is different from or one that is not your order.
On Mimiflo Products
What is PP (Polypropylene)?
The “5” inside a triangle on a plastic container means PP or Polypropylene, which is one of the safer kinds of plastics. PP milk bottles are the most common kind of plastic feeding bottles. They are durable, flexible and economical. It can withstand heat of up to 120°C. It is recommended to change your PP milk bottles once every 6 months or when you notice a change in the bottle’s texture.
What is Food Grade Silicone?
Food grade silicone is a non-toxic type of silicone that doesn’t contain any chemical fillers or byproducts, making it safe for use with food. It is highly resistant to damage and degradation from extreme temperatures and contains no BPA, latex, lead, phthalates, and may be 100% recycled.
What is BPA?
BPA stands for Bisphenol-A, an estrogen-imitating chemical used to produce reusable plastic products, such as baby bottles, toddler sippy cups and plastics you might use for storing leftover food. These types of chemicals have reportedly had health effects on humans, specifically in the fetal and infant states. It is important to look for products that have “BPA-free” or “No BPA” labels.
What is Phthalate?
Phthalate is a type of chemical compound (technically known as dialkyl or alkyl aryl esters of 1,2-benzenedicarboxylic acid) that is found in many ordinary plastics and common household products. There are several different kinds of phthalates, but all of them are “plasticizers” that are used to make hard plastic more soft and flexible
What is Anti-colic?
Colic is defined as a severe, often fluctuating pain in the abdomen caused by intestinal gas or obstruction in the intestines and suffered especially by babies. If your baby does seem to be affected by discomfort after bottle-feeds, try to use ‘anti-colic’ teats and bottles. This will mean that the design is managed to reduce the amount of air your baby is swallowing when drinking the milk. Make sure you are using the right size teat for your baby and that he isn’t trying to gulp down milk too quickly.